Management of Water and Sanitation Utilities

Context

It is essential to ensure the proper organizational, technical, financial and administrative management of water and sanitation utilities in order to guarantee their effectiveness.

Since 1991, IOWater has been assisting water and sanitation stakeholders in optimizing the operation of these utilities by relying on a multidisciplinary team specialized in the different water sectors: the 120 permanent experts of IOWater can accompany the stakeholders, operators and project owners in the management of their utilities.

This search for efficiency of water and sanitation utilities has been reinforced in France in recent years in the continuity of the implementation of the legislative frameworks of the NOTRe and GEMAPI laws and the obligations in terms of asset management, performance indicator systems, subscriber management, obligations regarding cost and service quality, etc.

 

Some examples of projects

To respond to this context, IOWater provides independent and demand-adapted expertise and intervenes as part of many projects such as: ...

  • creation and merging of water and sanitation utilities (transfer of responsibilities, territorial issues, extension of the area, etc.);
  • integration or subcontracting of new missions;
  • provision of new management tools (subscriber management ...);
  • identification of malfunctions and their solving (managerial, financial, skill audits, adaptation to the environment, etc.);
  • optimization of the service functioning (reorganization, resizing, equipment, etc.);
  • etc.

 

For example, IOWater has assisted:

  • the Mauriac Community of Agglomerations during the prospective financial analysis, the estimate of service budgets and the investment program;
  • the water utilities in the Artois-Picardy Basin in a comparative analysis of the price of the service with the national and European average price;
  • the Eure Departement in a pricing study of drinking water and sanitation services;
  • the Voironnais Community of Agglomerations during the audit and reorganization of the drinking water supply and sanitation utilities;
  • the city of Blois when it chose to return to the direct management of its drinking water supply service;
  • the Ernée Community of Municipalities (Mayenne) during its transfer of "Water and Sanitation" responsibilities;
  • the Perpignan-Mediterranean Community of Agglomerations (CAPM) by carrying out an organizational and financial audit to optimize the direct management of its water and sanitation services;
  • the Upper Bourbre Mixed Water and Sanitation Syndicate to optimize the management of its service;
  • the Limoges Community of Agglomerations during the preparation of the transfer of the community sanitation responsibilities;
  • the Landerneau Daoulas Community of Agglomerations during the transfer of the sanitation responsibilities;
  • the Nairobi Water Company and the Mombasa Water Company (Kenya) during missions in support of commercial management;
  • the Gabon Water and Energy Company (SEEG) during an accounting and pricing, financial and technical audit of its agreement;
  • the Djibouti National Water Supply Board (ONEAD) during a support mission for the commercial management of the water service;
  • the National Office for Water and Electricity (ONEE - Morocco) to optimize the organization of its operational sanitation structures;
  • etc.

 

IOWater skills and know-how

IOWater has a unique know-how enabling it to carry out these assistance missions:

DATA COLLECTION

  • Collection of documents (report on service price and quality, progress reports, organization charts, job data sheet, expert report and study report);
  • Contact with stakeholders (survey of managers, staff);
  • Site visits.

AUDIT OF SERVICES

  • Analysis of the collected information;
  • Identification of assumptions of malfunctions or deficiencies;
  • Evaluation and validation of hypotheses (field confrontations, measures, etc.);
  • Identification of the strengths and weaknesses of the service.

RECOMMENDATIONS FOR OPTIMIZATION

  • Identification, hierarchization and cost-effectiveness of solutions and implementation possibilities;
  • Action plan.

IMPLEMENTATION OF THE ACTION PLAN

  • Assistance;
  • Training (See the training catalogue);
  • Coaching and accompanying;
  • Technical and organizational support;
  • Advice.

 

Projects

Start date End date Title of the project Continent Country Country
2021 2021 Détermination du prix de revient de la production et du transport de l'eau potable pour desservir la Commune de Saint Sever France, Europe France FR
2021 2021 Analyse fonctionnelle du Syndicat des Eaux du Soissonnais et Valois et préconisations pour améliorer son efficience France, Europe France FR
2020 2021 SEMT - Schéma directeur d'eau potable France, Europe France FR
2019 2019 Audit de la gestion clientèle de la régie des eaux France, Europe Martinique MQ
2014 2017 PAPS EAU- Lot 1 : Support to the water resources management public policies for the urban and rural development Mediterranean - Middle East Tunisie TN
2014 2016 SENEGAL - DEVELOPPEMENT DES COMPETENCES DES ACTEURS DE L’ASSAINISSEMENT PLUVIAL DU GRAND DAKAR Africa Sénégal SN
2012 2020 Baseline Study for Non Revenue Water Management Capacity Building and Preparation of Specifications of a performance based contract for the Reduction of Non Revenue Water for Nairobi City Africa Kenya KE
2010 2010 Development of a Customer Relationship Management (CRM) Manual for water utilities in Uzbekistan Asia, Central and Eastern Europe Ouzbékistan UZ
2010 2010 OUZBEKISTAN - Développement d'un manuel de gestion de la clientèle(MGC), des services d'eau en Ouzbékistan Asia Ouzbékistan UZ
2004 2006 Functional analysis of 6 water utilities Africa Kenya KE
2002 2006 Technical Assistance to the Algérienne des Eaux (ADE) Mediterranean - Middle East Algérie DZ