Consultancy services for the Management and Technical Support to Mombasa Water and Sewerage Company (MOWASCO) and Coast Water Services Board (CWSB)

Pays: 
Kenya
Name of client/Beneficiary: 
Coast Water Services Board (CWSB)
Start Date : 
May, 2010
Completion Date : 
May, 2013
Funding organisation: 
AFD
Name of Associated partners if any: 
SEURECA (leader)
Description of the project: 

The Joint Venture SEURECA – Office International de l’Eau has been awarded this Contract by the Coast Water Service Board, a state corporation under the supervision of the Ministry of Water and Irrigation (MW&I). The overall objective is to bring a technical support to the MOMBASA water company (MOWASCO).

The scope of works for this assignment includes:
- Support to MOWASCO in implementing a ‘Capacity Building Program’ comprising of a GIS Program, a Metering and Leak detection Program, a Customers’ Management Improvement Program, and a Water Quality Monitoring Program.
- Support to MOWASCO in Preparing and Implementing an Improvement Action Plan (IAP) in the areas of General Management and Maintenance Improvement.
- Support to CWSB for Supervision, including assistance in Project Management, Consultancy Service Monitoring, Monitoring of the procurement process of Contractors, Monitoring of the supervision of the construction of works, Budget monitoring and Project evaluation

Description of services provided by IOW: 

Customer management: Analysis of the Customer management processes, propositions for improvement, clean up of the customer database and provision of a new customer management software
Management and organization: Analysis of the current organization of the company, Implementation of an Improvement action plan including reorganization and new internal procedures, elaboration of a training program, Maintenance improvement
Water quality: Audit of water quality management and laboratory facilities, definition of human and technical needs and elaboration of terms of reference

status: 
en cours