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Baseline Study for Non Revenue Water Management Capacity Building and Preparation of Specifications of a performance based contract for the Reduction of Non Revenue Water for Nairobi City

Name of client/Beneficiary: 
Nairobi Water and Sewerage Company Ltd (NWSC)
Start Date : 
June, 2012
Completion Date : 
July, 2020
Funding organisation: 
Name of Associated partners if any: 
SEURECA France, SEURECA East Africa
Description of the project: 

The overall objective of the assignment is to reduce Non Revenue Water (NRW) in the supply area of Nairobi Water and Sewerage Company Ltd. In doing so, the Consortium SEURECA - IOWater has been tasked with developing internal capacity of the Company and proposing the best ways for long term sustainability of Non-Revenue Water Management in Nairobi City.
It is expected that this will be accomplished through a permanent technical assistance by the Consortium SEURECA - IOWater to the establishment and implementation of an NRW unit at NCWSC central level,
The scope of services required include the following:
 Set-up of the NRW unit. Organization and training
 Assessment of the current NRW situation
 Identification and implementation of pilot DMAs (District Metering Areas)
 Updating technical tools: GIS, hydraulic modelling
 Customer database review, cleaning and updating
 Review of the distribution zones (Regions) with hydraulic and commercial autonomy
 Implementation of a NRW management system: monitoring and reporting
 Preparation of a quarterly-annual NRW programme, with baseline and targets to be measured with key performance indicators
 Support to the implementation of actions plans at regional level
 Design of performance-based contracts for pilot region(s)
 Technical Assistance to NRW Reduction Unit (Year 2)

Description of services provided by IOW: 

Experts from IOWater are responsible for the following activities:
o Set-up of the NRW unit. Organization, Proposition for its activities, priorities to be undertaken, relation with the other departments, and training
o Analysis of the current customer management business procedures, recommendations and training.
o Customer database review, cleaning and updating
o Design of performance-based contracts for pilot region(s), follow up of the tendering process, negotiation and implementation

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